We are happy to announce that we are approaching the go-live date for our new ServiceNow platform for Information Technology and Human Resources! This upgrade to ServiceNow replaces Zendesk that has been used by IT and HR. UC ANR's implementation of ServiceNow is the start and will provide a strong and recognized platform that can help us streamline how we manage requests and services.
ServiceNow will go live the evening of Friday, June 21, 2024.
Here's what you can look forward to with ServiceNow:
- Single Platform Convenience: Track and manage IT and HR tickets in one location, ServiceNow's Employee Center
- Secure Access: Log in securely using UC ANR's Single Sign-On (SSO)
- Improved Visibility: Stay updated on request status from submission to resolution
- Knowledge Base: Over time, UC ANR IT and HR will expand knowledge bases to provide information on common questions
As we move forward, it's important to recognize that, like any major transition, we may experience some initial bumps. We appreciate your patience and understanding as we fine-tune the system to better serve you.
How to Request IT and HR Support:
- Upon go-live, the UC ANR Portal will be updated to link to ServiceNow at https://ucanr.service-now.com/esc, where employees must login using UCANR Single Sign-On (SSO) to access our new Employee Center where you can create tickets for HR and IT
- Remember the HR (humanresources@ucanr.edu) and IT (help@ucanr.edu) emails will remain available to create tickets in ServiceNow
Preparing for Go-Live:
- Be Aware - Open tickets will be forwarded to ServiceNow, so if you have an open ticket, you will receive notifications as part of the move to ServiceNow
- Validate Access - For UC ANR employees, verify your access to UCANR Single Sign-On (SSO) with DUO as it is required to access UC ANR's ServiceNow
- Review Training Materials – Learn about our new UC ANR Employee Center, how to submit tickets and how to view tickets – https://ucanr.edu/sites/servicenow
- Office Hours will be available June 24, 25, 26 1-1:30 p.m. for support:
- Join Zoom Meeting: https://ucanr.zoom.us/j/91385989113?pwd=M2VwZHN1VzVDbVhQTEdjM3FOOTNwUT09
- Meeting ID: 913 8598 9113
- Passcode: 570931
Thank you for your continued support as we move forward with our implementation of ServiceNow!
Tu Tran, Associate Vice President for Business Operations
Bethanie Brown, Interim Executive Director of Human Resources