Dear Colleagues:
I'm pleased to announce that the first week of hypercare for the new Aggie Enterprise financial system has been a resounding success! During this critical phase, our dedicated UC ANR Aggie Enterprise “Waggle” support team worked tirelessly to ensure a seamless transition and address initial post-go-live questions, clarifications and challenges. Subject matter experts are closely monitoring the system's performance and working on known issues to promptly address and resolve them.
The support structure for the new financial system has been well-received as many of you joined Zoom Office Hours sessions and/or submitted tickets. UC ANR's Aggie Enterprise team will continue to provide support via the ticketing system and Office Hours as follows:
- 1 to 3 p.m.
- Monday through Thursday
- Jan. 16 through March 28
- Join via Zoom
Many thanks to the UC ANR Aggie Enterprise support team for their dedication and expertise during the crucial first week of hypercare, making this remarkable success story possible.
Stay tuned for updates as we continue to make progress on the transition to the new Aggie Enterprise financial system.
Thank you,
Raghu
Raghuvir Goradia
Project Manager – UC ANR Aggie Enterprise